Continuous training: the key to success in modern call centers
Discover how developing employees’ skills and knowledge leads to optimal results.
WEngage renews support to ILGA Europe
Discover why WEngage supports Ilga Europe and strives for dignity and freedom with equal rights for the LGBTI community.
The power of customer retention outsourcing in telecommunications
Discover how customer retention outsourcing in relecommunications helps your organisation retain or win back customers.
Why are contact centres crucial in modern business for increased customer engagement?
The customer is always right. Customers don’t only expect flawless service and top-notch products, they also want a personalised experience that seamlessly matches their needs and wishes. What’s more, they’re pickier than ever before: with a plethora of available choices, they effortlessly switch to the competition if they’re not satisfied. That’s why your customer service […]
Improve your customer service with a call centre that focuses on customer engagement
In today’s digital world, customer service is more important than ever. Customers expect a seamless experience, with fast and efficient support across channels. Companies that neglect customer engagement risk losing customers to the competition. Customer engagement: the answer to demanding customers Many companies are struggling to meet the increasing demands of their customers. In-house customer […]
Lead generation: the secret weapon for business growth and customer satisfaction, supported by contact centres
In today’s competitive market, it is crucial to attract new customers. Lead generation refers to the process that identifies and attracts potential customers who show interest in your products or services. Because new customers are key to growing your business and achieving your goals. Many businesses struggle with effective lead generation. They don’t have the […]
The evolution of customer service: from call centres to high-tech customer experience centres
The term ‘customer service’ didn’t even exist when the first call centres saw the light of day in the 1960s. Companies back then hired telephone operators to process orders and answer customer questions. How that has changed today! The focus now is on the customer experience, because a satisfied customer is the best ambassador for […]
Call centre solutions for your customer contacts in a digital era
Our world is becoming increasingly digital. In digital times, it’s more important than ever to put the customer first. Your customers expect a seamless experience, no matter what channel they use to contact your business. They just want to be helped quickly and efficiently. Call centres offer solutions for your customer contacts adapted to the […]
Peak times for HVAC interventions
The seasons change and create peak times for HVAC interventions. But as an HVAC company, how do you deal with this challenge?
Customer experience essential in e-commerce
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Customer experience as a key USP
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
AI creates synergy in customer contact
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
How human is your customer service?
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
Customer service as a key driver for brand reputation
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
How to use WhatsApp in customer contact?
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
5 trends in Customer Experience
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?
Outsourcing customer contact: more than a cost-effective solution
Customer contact outsourcing is about more than just cost reduction. It is a strategic decision that allows organisations to focus on their core business and cost-effectively fulfil its valuable customer contact needs.
The effect of excellent customer service
Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.
Outsourcing your customer service to a call center
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
From call center to customer experience center with WEngage in less than 12 minutes
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
Triple customer retention by letting customers choose how to engage with your brand
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
The story behind WEngage
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
IPG, In2com and Call-IT combine their activities in WEngage
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…