Customer experience as a key USP

Woman using smartphone, experiencing good customer service, klantervaring als belangrijkste USP

Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?

How human is your customer service?

Vrouw lacht door menselijk klantcontact met smartphone in hand

Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?

How to use WhatsApp in customer contact?

Groep jonge vrienden zit op de bank in de woonkamer en gebruiken WhatsApp in klantcontact

With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.

5 trends in Customer Experience

Two businesswomen using a cellphone checking out the trends in customer experience

How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?

The effect of excellent customer service

Smiling Women as a result of good customer service

Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.

Outsourcing your customer service to a call center

Call center outsourcing desk

How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.

The story behind WEngage

IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…