From call center to customer experience center with WEngage in less than 12 minutes
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
Triple customer retention by letting customers choose how to engage with your brand
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
The story behind WEngage
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
IPG, In2com and Call-IT combine their activities in WEngage
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…