Customer experience essential in e-commerce
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
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The world never stops evolving, and WEngage evolves along with it.
Read about the latest developments in the customer contact industry and discover which new solutions and services we have in store for you.
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?
Customer contact outsourcing is about more than just cost reduction. It is a strategic decision that allows organisations to focus on their core business and cost-effectively fulfil its valuable customer contact needs.
Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…