Customer service outsourcing or offshoring?
Considering outsourcing or offshoring your customer service? Learn about the differences, benefits and how to make the right choice for your organisation.
The world never stops evolving, and WEngage evolves along with it.
Read about the latest developments in the customer contact industry and discover which new solutions and services we have in store for you.
Considering outsourcing or offshoring your customer service? Learn about the differences, benefits and how to make the right choice for your organisation.
Summer brings peak traffic for HVAC companies. Find out how you can make a difference in customer satisfaction and efficiency with WEngage.
Find out how business process outsourcing can transform your customer experience.
WEngage launches instantly deployable AI solutions for customer contact that lead to concrete results.
Find out how to optimise your resources and improve your customer service through data analytics.
Call centres help you make autumn a success and start well in the year ahead. Discover the impact of effective outbound campaigns.
Discover how developing employees’ skills and knowledge leads to optimal results.
Discover why WEngage supports Ilga Europe and strives for dignity and freedom with equal rights for the LGBTI community.
Discover how customer retention outsourcing in relecommunications helps your organisation retain or win back customers.
The customer is always right. Customers don’t only expect flawless service and top-notch products, they also want a personalised experience that seamlessly matches their needs
In today’s digital world, customer service is more important than ever. Customers expect a seamless experience, with fast and efficient support across channels. Companies that
In today’s competitive market, it is crucial to attract new customers. Lead generation refers to the process that identifies and attracts potential customers who show
The term ‘customer service’ didn’t even exist when the first call centres saw the light of day in the 1960s. Companies back then hired telephone
Our world is becoming increasingly digital. In digital times, it’s more important than ever to put the customer first. Your customers expect a seamless experience,
Discover all about WEngage Suriname and what this team can do for your customer experience.
5 reasons why customers drop out of e-commerce and how you can avoid this as an organisation.
The seasons change and create peak times for HVAC interventions. But as an HVAC company, how do you deal with this challenge?
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?
Customer contact outsourcing is about more than just cost reduction. It is a strategic decision that allows organisations to focus on their core business and cost-effectively fulfil its valuable customer contact needs.
Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…