With the increase of electric vehicles and charging systems, also the number of questions is on the rise. Your EV brand’s reputation and customer retention largely depend on the smooth interaction with your customers. Leave your customer contacts to a dedicated customer service centre to offer quick answers to your customers, book easy appointments and more.
The EV market and your needs
WEngage has longstanding expertise in offering an exceptional customer experience in the EV charging market. We know EV drivers and their situation, so we can efficiently answer to their needs. Thanks to our expertise, we can offer them accurate and professional support.
Our services are scalable so that we can flexibly grow together with your business or downscale when there is a dip in demand. You choose the times you want to be available (24/7 if needed), the languages (16 languages offered) and the communication channels according to your market.
Read more about our customer experience centre.
Contact us to see how we can make our solutions fit your needs.
Customer service and appointment setting
You can count on our team of highly trained customer service agents to assist your customers 24/7 with any questions or concerns they may have regarding your EV products or services. We speak 16 languages so that you can rely on one customer contact centre with the same top-quality standards for all your markets.
With WEngage, your staff doesn’t waste time scheduling appointments. Via our experienced advisors, we book appointments in the system of your choice. We like to make your life easier.
Also have a look at our other customer contact solutions, from lead generation and telesales to upselling and customer retention.
State-of-the-art technology for your EV services
As a well-established customer service provider, we have the latest contact technology and tools in place to ensure an impeccable customer experience regardless of the communication channels used. We already have a system ready tailored to the EV market so that you can easily plug into our system and avoid a long setup process. Our systems also give you detailed reports and graphs about our daily and cumulative performance.
That way, you always stay on top of (y)our customer care efforts. Outsourcing your customer service avoids you investing in your inhouse customer service offer, staff and technology so that you can focus on your core business.
Leave your EV customer care to the professionals so that you can focus on your core business!
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