The automotive industry is experiencing challenging times and rapid change. Consumers’ transportation needs have been reshaped by lockdowns and telework. The scarce supply of semi-conductors impacted production capabilities. And consumer preferences for electric vehicles are rapidly evolving. Against this background, you need to keep close contact with your prospects and customers to safeguard your market position. WEngage takes good care of your contacts throughout the entire customer lifecycle.
The automotive market and your needs
WEngage has years of experience in providing exceptional customer experience in the automotive market. We support you in the presales process by qualifying leads and setting up appointments for test drives or – in the B2B segment – with fleet managers. In the after-sales phase, we answer your customers’ questions, book appointments for maintenance, suggest new financing plans or sell additional services.
Our services are scalable so that we can flexibly grow together with your business, handle peak periods (Brussels Motor Show) or downscale when there is a dip in demand. You choose the times you want to be available (24/7 if needed), the languages and the communication channels according to your situation.
about our customer experience centre.
to see how we can make our solutions fit your needs.
Excellent customer service
You can count on our team of highly trained customer service agents to inform your prospects and to assist your customers 24/7 with any questions or concerns they may have regarding your products or services. We speak 16 languages so that you can rely on one customer contact centre with the same top-quality standards for all your markets.
With WEngage, your staff doesn’t waste time scheduling appointments. Via our innovative online platform, your customers can schedule appointments at their own convenience. Next, both your customers and staff will receive automatic reminders and updates of the appointments via email or text message. We like to make your life easier.
Also have a look at our other customer contact solutions, from lead generation and telesales, to upselling and customer retention.
State-of-the-art technology for your services
As a well-established customer service provider, we have the latest contact technology and tools in place to ensure an impeccable customer experience regardless of the communication channels used. Our systems also give you detailed reports and graphs about our daily and cumulative performance.
That way, you always stay on top of (y)our customer care efforts. Outsourcing your customer service avoids you investing in your inhouse customer service offer, staff and technology. What’s more, WEngage has different onshore, nearshore and offshore customer contact solutions at competitive prices.
Leave your customer care to the professionals, so that you can focus on your core business!
Our clients’ opinions
Ready to enhance your automotive customer experience?
Contact us to discuss how we can help you achieve your customer-satisfaction goals.