Office in the spotlight: WEngage Suriname
Discover all about WEngage Suriname and what this team can do for your customer experience.
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Discover all about WEngage Suriname and what this team can do for your customer experience.
Call centres help you make autumn a success and start well in the year ahead. Discover the impact of effective outbound campaigns.
Discover why WEngage supports Ilga Europe and strives for dignity and freedom with equal rights for the LGBTI community.
5 reasons why customers drop out of e-commerce and how you can avoid this as an organisation.
Discover how developing employees’ skills and knowledge leads to optimal results.
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
The seasons change and create peak times for HVAC interventions. But as an HVAC company, how do you deal with this challenge?
Find out how to optimise your resources and improve your customer service through data analytics.
Discover how customer retention outsourcing in relecommunications helps your organisation retain or win back customers.
With the increase of electric vehicles and charging systems, also the number of questions is on the rise. Your EV brand’s reputation and customer retention
Customer contact outsourcing is about more than just cost reduction. It is a strategic decision that allows organisations to focus on their core business and cost-effectively fulfil its valuable customer contact needs.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
The automotive industry is experiencing challenging times and rapid change. Consumers’ transportation needs have been reshaped by lockdowns and telework. The scarce supply of semi-conductors
You only get one chance to leave a good first impression. WEngage helps drive customer loyalty, bonding and additional purchases…
Find new customers and gain insights. Our customer selection experts enrich your database with valuable information and gather qualified leads…
Does your organisation wants to find new customers or gain insights in the market? Our customer selection experts enrich your database with valuable information…
Different situations call for different forms of communication channels. Customers use the communication channel of their preference to reach out to you and expect that
We contact your customers who are leaving or have left to find out why and we make sure they stay on board or convince them to come back…
WEngage ourselves, not only to maintain certified and secure working procedures, but we also invest in specific initiatives for our people, society and the planet.
Our world is becoming increasingly digital. In digital times, it’s more important than ever to put the customer first. Your customers expect a seamless experience,
The term ‘customer service’ didn’t even exist when the first call centres saw the light of day in the 1960s. Companies back then hired telephone
In today’s competitive market, it is crucial to attract new customers. Lead generation refers to the process that identifies and attracts potential customers who show
The customer is always right. Customers don’t only expect flawless service and top-notch products, they also want a personalised experience that seamlessly matches their needs
In today’s digital world, customer service is more important than ever. Customers expect a seamless experience, with fast and efficient support across channels. Companies that
Simple, Fast, and Personal Why Automate the Registration of Absence or Sick Notifications? Absence and sick notifications are a crucial part of the educational management.
Providing excellent patient experiences in healthcare is of the utmost importance. Moreover, the quality of care depends on how quickly and correctly you support your staff
Technology evolves fast. Innovative products and services often generate questions: how does it work? Or worse: it doesn’t work! So, in parallel to your technology,
Dealing with a lot of customer queries about your media services and subscriptions? Leave your customer care to professionals so you can focus on what
Dealing with a lot of customer queries? Leave your customer care to professionals so you don’t leave customers/citizens/donors waiting. WEngage evolves flexibly along with the
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…
In the financial and insurance sector, online services are on the rise. You meet fewer and fewer clients in your agencies. So how do you
The telecom industry is a highly competitive market with many players. This makes it difficult for you to differentiate yourself based on price and product
Customers nowadays expect retailers and e-commerce companies to provide a flawless and consistent experience, whether they are shopping in-store or online. One of the biggest
Today consumers can freely choose their electricity and gas supplier. The consequence? You don’t only have to reach out to new customers, you also need
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.
Privacyverklaring Privacystatement Déclaration de confidentialité NL ENG FR Data processing Standaardvoorwaarden voor gegevensverwerking Standard terms and conditions for data processing Conditions générales de traitement des
Whatever industry you are in, you are likely to (have to) manage thousands of connections with clients or prospects. Whether for reaching out to new clients or
Our experienced advisors create even better connections with your customers and prospects with the help of cutting-edge contact centre technology. Thanks to our tools, our
1999 First Activities The first activities of Koramic2Engage, part of The Koramic Group, in the field of telecommunications & customer contact started In 1999 with
How WEngage makes a difference Mission Our mission is to create an authentic experience for our customers and their customers. This is made possible by
The way you handle customer interactions determines how customers experience your brand. That is why we believe that our values, as a customer contact partner,
This Cookie Policy was last updated on 11/07/2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland. 1. Introduction
– Discover our solutions Previous slide Next slide 27 Avenue Abderrahim Bouabid Hay Riad CP 10110 Rabat Instagram Facebook Linkedin infomaroc@wengage.eu About WEngage Morocco Welcome
– Discover our solutions Previous slide Next slide Mr. J. Lachmonstraat 134Tower B4th floorParamariboSuriname +32 (0)78 48 02 73 Facebook Instagram Linkedin info@wengage.eu About WEngage
– Discover our solutions Karakusunlar Mahallesi YDA Center A Block 14 Nr: 595, 596 to 597 Çankaya – Ankara +90 (0)501 255 27 90 Facebook
– Discover our solutions Woluwelaan 158 1831 Diegem +32 (0)78 48 02 73 Facebook Instagram Twitter Linkedin info@wengage.eu About WEngage Diegem Located on the peripheral
– Discover our solutions Rue Joffre 12 4000 Liège +32 (0)78 48 02 73 Facebook Instagram Twitter Linkedin info@wengage.eu About WEngage Liège WEngage’s strategic office
– Discover our solutions Kempische Steenweg 311 Corda Campus Building 1 – Floor 3 3500 Hasselt +32 (0)78 48 02 73 Facebook Instagram Twitter Linkedin
– Discover our solutions Uitbreidingstraat 180 2600 Antwerp +32 (0)78 48 02 73 Facebook Instagram Twitter Linkedin info@wengage.eu About WEngage Antwerp WEngage’s strategic office in
– Discover our solutions Konterdamkaai 1 8400 Ostend +32 (0)78 48 02 73 Facebook Instagram Twitter Linkedin info@wengage.eu About WEngage Ostend WEngage’s unique office in
– Discover our solutions Kennedyplein 222 4th floor 5611 ZT Eindhoven +31 (0)495 547 700 Facebook Instagram Twitter Linkedin info@wengage.eu About WEngage Eindhoven The bustling
Is the data in your contact database outdated or incomplete? You’ll notice more and more emails bounce or campaigns not reaching the right people. This
With the increase of electric vehicles, also the number of questions is on the rise. Your brand’s reputation largely depends on the smooth interaction with
Thank you for your registration. We have received your information and can confirm your participation in this event. Closer to the event, you will receive
21/04/2023 WEinvite you WEngage creates excellent and authentic customer experiences across Europe and continuously strives for even better customer connections. It is this connection between
Your customers are the key to your business success, so you need to take good care of them. WEngage has what it takes to serve your clients in a wide variety of situations…
WE will gladly keep you updated about the evolution in the customer contact sector and send you useful insights to lift the customer experience with
You don’t get a second chance to make a good first impression. Wow your new customers with a personal welcome. But don’t forget to pamper
You have managed to win over your existing customers with your offer. Then it’s time to take the next step to satisfy even more of
Nothing is perfect. Sometimes your products or services don’t work, or users don’t understand how to operate them. So how do you turn this problem
How do you ensure high customer satisfaction, a great customer experience and NPS? Your service before, during and after a sale largely determines how satisfied
Your sales team should be promoting your products or services to decision makers in your market segment, instead of spending time making appointments. WEmanage your
You have amazing products or services, but you are (still) looking for new leads to increase your sales results. You don’t want to blindly reach
The connection with your customers is vital for your business success. Reaching out to prospects, welcoming new customers, taking care of (after)sales processes, problem-solving and
Thank you for reaching out to us. A smart choice. We will get in touch in the coming days to discuss your specific situation and