Customer experience essential in e-commerce
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
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Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?
Customer contact outsourcing is about more than just cost reduction. It is a strategic decision that allows organisations to focus on their core business and cost-effectively fulfil its valuable customer contact needs.
Providing excellent patient experiences in healthcare is of the utmost importance. Moreover, the quality of care depends on how quickly and correctly you support your staff
You don’t get a second chance to make a good first impression. Wow your new customers with a personal welcome. But don’t forget to pamper
You have managed to win over your existing customers with your offer. Then it’s time to take the next step to satisfy even more of
Nothing is perfect. Sometimes your products or services don’t work, or users don’t understand how to operate them. So how do you turn this problem
How do you ensure high customer satisfaction, a great customer experience and NPS? Your service before, during and after a sale largely determines how satisfied
Your sales team should be promoting your products or services to decision makers in your market segment, instead of spending time making appointments. WEmanage your
You have amazing products or services, but you are (still) looking for new leads to increase your sales results. You don’t want to blindly reach
Is the data in your contact database outdated or incomplete? You’ll notice more and more emails bounce or campaigns not reaching the right people. This
Excellent handling of a customer request or a commercial conversation depends directly on the customer service employee. However, the impact of a good customer contact extends beyond direct benefits.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
Technology evolves fast. Innovative products and services often generate questions: how does it work? Or worse: it doesn’t work! So, in parallel to your technology,
Dealing with a lot of customer queries about your media services and subscriptions? Leave your customer care to professionals so you can focus on what
Dealing with a lot of customer queries? Leave your customer care to professionals so you don’t leave customers/citizens/donors waiting. WEngage evolves flexibly along with the
Today consumers can freely choose their electricity and gas supplier. The consequence? You don’t only have to reach out to new customers, you also need
In the financial and insurance sector, online services are on the rise. You meet fewer and fewer clients in your agencies. So how do you
The telecom industry is a highly competitive market with many players. This makes it difficult for you to differentiate yourself based on price and product
Customers nowadays expect retailers and e-commerce companies to provide a flawless and consistent experience, whether they are shopping in-store or online. One of the biggest
The automotive industry is experiencing challenging times and rapid change. Consumers’ transportation needs have been reshaped by lockdowns and telework. The scarce supply of semi-conductors
With the increase of electric vehicles and charging systems, also the number of questions is on the rise. Your EV brand’s reputation and customer retention
Customer contact centers have come a long way. In the beginning, call centers were very KPI-driven and simply handling phone interactions. This has changed completely over the past decades due the rise in communications channels, new business insights in customer service and the possibilities of new technology.
How do you keep your customers happy and committed to your brand? Years of experience have shown us that customers are almost three times as likely to stay with your brand if they can contact your services smoothly via the communication channel of their choice.
With the increase of electric vehicles, also the number of questions is on the rise. Your brand’s reputation largely depends on the smooth interaction with
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21/04/2023 WEinvite you WEngage creates excellent and authentic customer experiences across Europe and continuously strives for even better customer connections. It is this connection between
Thank you for reaching out to us. A smart choice. We will get in touch in the coming days to discuss your specific situation and
The connection with your customers is vital for your business success. Reaching out to prospects, welcoming new customers, taking care of (after)sales processes, problem-solving and
WE will gladly keep you updated about the evolution in the customer contact sector and send you useful insights to lift the customer experience with
IPG, Call-IT and In2com, formerly grouped under Koramic2Engage, joined forces in WEngage to offer high-quality customer contact solutions, each with their unique strengths…
We contact your customers who are leaving or have left to find out why and we make sure they stay on board or convince them to come back…
You only get one chance to leave a good first impression. WEngage helps drive customer loyalty, bonding and additional purchases…
Your customers are the key to your business success, so you need to take good care of them. WEngage has what it takes to serve your clients in a wide variety of situations…
Does your organisation wants to find new customers or gain insights in the market? Our customer selection experts enrich your database with valuable information…
Find new customers and gain insights. Our customer selection experts enrich your database with valuable information and gather qualified leads…
Different situations call for different forms of communication channels. Customers use the communication channel of their preference to reach out to you and expect that
In2com, IPG and Call-IT, the customer contact specialists under Koramic2Engage, are joining forces. From January 1st 2023, we will continue our growth story under the name WEngage…
Privacyverklaring Privacystatement Déclaration de confidentialité  NL ENG FR Data processing Standaardvoorwaarden voor gegevensverwerking Standard terms and conditions for data processing Conditions générales de traitement des
Whatever industry you are in, you are likely to (have to) manage thousands of connections with clients or prospects. Whether for reaching out to new clients or
Our experienced advisors create even better connections with your customers and prospects with the help of cutting-edge contact centre technology. Thanks to our tools, our
WEngage ourselves, not only to maintain certified and secure working procedures, but we also invest in specific initiatives for our people, society and the planet.
1999 First Activities The first activities of Koramic2Engage, part of The Koramic Group, in the field of telecommunications & customer contact started In 1999 with
How WEngage makes a difference Mission Our mission is to create an authentic experience for our customers and their customers. This is made possible by
The way you handle customer interactions determines how customers experience your brand. That is why we believe that our values, as a customer contact partner,