Customer experience as a key USP

Woman using smartphone, experiencing good customer service, klantervaring als belangrijkste USP

Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?

How to use WhatsApp in customer contact?

Groep jonge vrienden zit op de bank in de woonkamer en gebruiken WhatsApp in klantcontact

With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.

5 trends in Customer Experience

Two businesswomen using a cellphone checking out the trends in customer experience

How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?