The power of customer retention outsourcing in telecommunications
Discover how customer retention outsourcing in relecommunications helps your organisation retain or win back customers.
Office in the spotlight: WEngage Suriname
Discover all about WEngage Suriname and what this team can do for your customer experience.
5 reasons why customers drop out of e-commerce
5 reasons why customers drop out of e-commerce and how you can avoid this as an organisation.
Peak times for HVAC interventions
The seasons change and create peak times for HVAC interventions. But as an HVAC company, how do you deal with this challenge?
Customer experience essential in e-commerce
Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Customer experience as a key USP
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
AI creates synergy in customer contact
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Customer service as a key driver for brand reputation
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
How to use WhatsApp in customer contact?
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
5 trends in Customer Experience
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?