Every day, both large and small organisations are moving into e-commerce. But why does customer experience remain essential in e-commerce?
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
Someone has a complaint about your services or organisation and decides to share it via social media or other channels. Find out how the customer service representative plays an important role in this.
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.
How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?