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Customer experience as a key USP

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Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?

How to use WhatsApp in customer contact?

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With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.

5 trends in Customer Experience

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How have customer expectations changed? And how can companies respond to these changes and improve their tools and services?