5 reasons why customers drop out of e-commerce
5 reasons why customers drop out of e-commerce and how you can avoid this as an organisation.
AI creates synergy in customer contact
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?
How human is your customer service?
Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?
How to use WhatsApp in customer contact?
With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.