How human is your customer service?

Vrouw lacht door menselijk klantcontact met smartphone in hand

Consumers are becoming more aware and increasingly reject a standard approach in customer service. But how do you ensure that your customer contact remains truly human and personal?

How to use WhatsApp in customer contact?

Groep jonge vrienden zit op de bank in de woonkamer en gebruiken WhatsApp in klantcontact

With more than two billion users, WhatsApp is one of the world’s leading instant messaging platforms. Discover some of the professional WhatsApp strategies.