The power of data analysis in call centres
Find out how to optimise your resources and improve your customer service through data analytics.
Customer experience as a key USP
Functional & financial aspects no longer make the difference. But what does? How can customer experience be regarded as a key USP in a B2E(veryone) environment?
AI creates synergy in customer contact
Customer contact is constantly evolving, propelled by digital developments such as AI. But how does AI create synergy in customer contact?