WEqualify analyses 100% of your customer interactions rather than working sample based.
You are able to give real personalised actionable feedback and coaching recommendations based on all of the employee’s interactions, leading to a higher employee and customer satisfaction.
Monitor 100% of your customer interactions based on your own quality standards, no more relying on small samples. Team coaches or employees that lead customer service team finally have the necessary insights to offer personalised and targetted coaching trajectories for each and everyone of their team leading to higher quality, customer – and employee satisfaction.
By being able to provide personalised coaching trajectories to each of your customer service professionals you are able to boost not only employee satisfaction but also customer satisfaction.
Instantly detect whether legal and regulatory requirements are met, without manually reviewing calls or messages.
Track promotions, upselling efforts and customer responses to refine sales strategies.
Customer professionals receive more and personalised feedback resulting in a 50% increase in the speed to competency.
Thanks to an unbiased quality monitoring procedure with less human subjectivity and errors.
Ready to transform your quality assurance and support your customer service professionals with personalised actionable insights ?