The quiet summer period is drawing to a close. But when everyone comes out of holiday, it is once again all hands on deck. In September, budgets are reviewed and companies make decisions on actions for the remaining year and the following year. Call centres help you make the autumn a success and start well in the coming year through effective outbound campaigns and lead generation.
Activity resumes
During the summer months, the economy usually slows down a bit. Your customers’ activity is reduced because staff are on holiday. It’s the ideal time to give your sales teams the chance to catch their breath, too.
But after the summer, everyone throws themselves back into work. The end of summer is accompanied by “back to school” promotions and “back to work” campaigns. This makes for an ideal time to get in touch with your prospects. Lead generation and sales activities are therefore very important during this period. You can unlock these easily and flexibly by using a contact center.
Achieve set targets
For many companies, September is a peak month for various reasons. So, you can’t afford to miss out.
- Sales targets: organisations with annual budgets need to meet their targets by the end of the year and are now entering their final period. Therefore, engage WEngage’s sales professionals to help you achieve your targets.
- The new year: next year’s budgets are also coming up. Are you making plans to optimise your customer care department or are you looking for a partner in customer contact in offshoring? WEngage offers it all.
- New opportunities: after the summer, new opportunities or offers often appear on the market – including for you. At such times, it’s important that you have the capacity to seize these opportunities. WEngage offers you this quality and capacity through experienced employees.
A call center helps you handle the post-summer peak
A contact center is like a flexible extension of your marketing and sales. You can deploy call center staff at the most opportune time for your business, such as after the summer when your prospects and customers are deciding on remaining budgets or planning new ones.
Experienced contact center staff help you qualify more leads. They proactively screen promising prospects and determine if they are ready to be contacted by your sales department. This allows you to use your sales team more effectively and generate more revenue.
Or you can outsource your appointment setting to a specialised call center. The contact center staff will set up appointments with your prospective clients, allowing your sales team to focus on the actual sale, rather than all the practical back-and-forth that comes with it.
Are you launching a new product or do you have a great offer for your customers? Set up an effective outbound campaign that gets results so that you can further boost your sales figures.
What are the benefits of working with a call center?
- More sales: call centers help qualify more leads, book more appointments and sell more to boost sales results.
- Better customer service: engage contact centers to provide 24/7 support to your customers and answer questions quickly and efficiently across multiple channels.
- Lower costs: offshore solutions help reduce your costs, and modern technology can automate many tasks.
- More insight: call centers give you valuable insights into your leads and customers so you can improve your marketing and sales efforts.
- Experienced staff: the contact staff are specialised in their profession and receive continuous training .
- Flexible solutions: call centers offer flexible and scalable solutions tailored to your needs and budget.
- Measurable results: contact center performance is continuously documented so you can be sure you’re getting value for money.
How can I increase my conversion rate and sales?
- Qualify your leads: only contact those leads who are truly interested in your product or service. A contact center can qualify your leads so your team can focus on selling.
- The right person: find out who the purchasing manager is and who’s in charge of the decision. Call center staff can enrich your database with this information.
- Personalise your pitch: make your pitch relevant to the specific needs of your leads. Show how your product fulfils your prospect’s needs.
- Get in touch: proactively engage with your prospects and customers and make them an offer they can’t refuse through an effective outbound campaign.
How can WEngage help improve my lead generation and sales?
- WEngage offers flexible call center services that can be tailored to your specific needs. You can choose from onshore and offshore solutions.
- We have a team of well-trained staff who specialise in lead generation, appointment setting and telesales.
- We use the latest technologies and artificial intelligence to streamline your customer contacts and improve customer satisfaction.
WEngage: your partner for successful customer contacts
WEngage offers you effective solutions to support your lead and customer conversion and boost your sales results across multiple channels.
Contact us for a solution tailored to your needs.