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Our History

1999
First Activities
The first activities of Koramic2Engage, part of The Koramic Group, in the field of telecommunications & customer contact started In 1999 with the founding of IP Globalnet. This organisation consisted of 2 divisions: IP Globalnet Solutions and IP Global Care & Contact Centres. IP Globalnet Solutions focused on software development (diallers, telephones and switchboards) and PC support (via a help desk on site), while Global Care & Contact Centres focused, as the name implies, on customer contacts.
1999
2000-2009
Joining forces
IP Globalnet steadily grew through the acquisition of smaller companies in the same field. In 2000, Teleserv joined, followed by Paratel a year later. Eurocall joined IP Globalnet in 2003, with Directel completing the family.
2000-2009
2010-2012
Internationalisation
In 2010, IP Globalnet was renamed IPG Group. IPG Group took over Go Excellent, a Dutch outsourcing company, including its site in Belgium. IPG Group entered the ICT sector and opened a site in Rabat (Morocco), driving business forward at a steady pace.
2010-2012
2013-2014
Synergies in the field
IPG continued its acquisitions. Together with BizXsell and SNT Belgium, IPG became Belgium’s largest contact centre. The Dutch company IPG BV added Call Center Benelux to its portfolio. In the last quarter of 2013, ‘IPG’ was chosen as the brand name. After the acquisition of SNT Belgium at the end of 2013, IPG resolutely opted for integration. In 2014, in2com (previously Sitel Belgium) and The Ring Ring Company (specialised in digital customer interaction solutions) also came onboard.
2013-2014
2015-2020
Offering new channels
In 2015, The Experience Group and in 2017, Call-IT, with branches in Belgium & The Netherlands, became part of the organisation. The group offered new, efficient channels for contacts between brands and clients and played a leading role in supporting increasingly complex products, services and business models.
2015-2020
2021-2022
Koramic2Engage: human & digital
Koramic2Engage becomes the framework encompassing the standalone entities IPG, In2Com, Call-IT & ContactExpert thereby delivering a unique customer contact offering in the Benelux, with an ideal combination of human persuasiveness and technological innovation. In addition, Koramic2Engage focuses strongly on creating added value by using data and technology in a smart and innovative way. This enables Koramic2Engage to further contribute to the realisation of the Customer Satisfaction & TCO objectives of its clients.
2021-2022
2023
WEngage: Together for better connections
In 2023 IPG, In2com and Call-IT combined their activities into one company called WEngage. The name of Koramic2Engage, the parent company of WEngage, became WEngage International. Joining forces allowed WEngage to better meet the demand for high-quality, uniform customer contact solutions based on the latest technologies within one and the same virtual environment. The company now offers a full spectrum of customer interaction services and works ‘together for better connections’. With a growing demand from international clients and a unique offer WEngage is able to further expand its presence in Europe.
2023
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Languages

Belgium
The Netherlands
Morocco
Suriname
Türkiye