Contact professionals handle a flood of digital customer interactions like emails, many with repetitive questions. Typing or pasting the same greetings, interpreting each e-mail, looking up information, writing the solutions isn’t efficient, nor rewarding. WEmail changes the game.
WEmail transforms how you handle digital customer interactions by automatically interpreting emails and digital interactions, looking for relevant information in your company’s knowledge base and proposing a pre-written comprehensive answer, perfectly in the tone of voice of your brand. Employees stay in control and need only to do the final validation and click the send-button.
Plus, with seamless WEtranslate integration, you can handle digital multilingual customer inquiries effortlessly.
Pre-generated digital interactions or email drafts by AI, reduce average handling times (AHT) and ensure quicker customer replies.
Reduce repetitive tasks, allowing agents to focus on complex inquiries and meaningful interactions.
WEmail extracts key data, integrates with CRM systems and pre-generates replies, streamlining email handling.
When an email is assigned to a customer service professional, an initial response is pre-generated based on relevant documentation or link to your knowledge database and context.
The outputs of previous steps can serve as input or conditions for subsequent steps, enabling complex workflows.
Contact professionals can optionally input additional instructions and add information such as CRM data or external sources (e.g. package tracking), to improve response generation.
Extracts customer numbers, product codes, serial numbers, names, addresses and other relevant data from the message.
Integrations with your customer CMS or other systems enriches the WEmail service and its performance.
Performance per category, average number of re-generations, track text modifications, …
Agents review generated responses, providing valuable input for future applications and workflow improvements.
WEmail can automatically extract and summarise key points from customer inquiries.
Customer queries are classified into categories for targeted processing and analysis.
AI-assisted responses cut average handling time (AHT).
On average 10% of the generated responses need no edit, others may require minimal tweaks by keeping the human-in-the-middle.
Empower your customer service teams with WEmail to free up time for more complex meaningful interactions.